Tenants

Our Commitment to Tenants at 3CHA – Supported Housing with Heart

1. Person-Centred Support

We understand that every tenant is unique. That’s why we take a person-centred approach, tailoring our support to meet your individual needs, goals, and aspirations. Whether you’re overcoming challenges or building a new chapter, we’re here to walk alongside you.

2. Safe, High-Quality Homes

We are committed to providing safe, clean, and well-maintained accommodation. Our properties are regularly inspected and maintained to ensure they meet the highest standards — because everyone deserves a place they’re proud to call home.

3. Respect and Inclusion

We treat every tenant with respect, compassion, and fairness. We celebrate diversity and work to create inclusive communities where everyone feels welcome, valued, and heard.

4. Practical and Emotional Support

Our dedicated support teams are here to help with a wide range of needs — from managing tenancy responsibilities and accessing benefits, to improving wellbeing and building life skills. We’re not just landlords — we’re partners in your journey.

5. Building Confidence and Independence

We aim to empower tenants to live as independently as possible. Through encouragement, skill-building, and consistent support, we help you gain the confidence to take control of your life and future.

6. Community and Belonging

We believe in the power of connection. We foster a sense of community and belonging through tenant engagement, shared activities, and opportunities to get involved in shaping the services you receive.

7. Transparency and Accountability

We are open and honest in everything we do. We welcome feedback, act on concerns, and are always striving to improve. Your voice helps us grow and serve you better.