Repairs

Get it fixed

At 3CHA, we take repairs seriously because we know that a safe, well-maintained home is essential to your wellbeing. Whether it’s an emergency or a routine fix, we act quickly and responsibly to resolve issues and keep your home comfortable and secure. Our dedicated team works closely with tenants and support staff to ensure repairs are handled efficiently, respectfully, and with clear communication every step of the way.

 

3CHA Repairs Process

U

Step 1: Identify the Type of Repair

Emergency Repairs (within 24 hours)

· 🔥 No heating or hot water (cold weather)
· 💧 Major water leaks or flooding
· ⚡ Total loss of electricity or gas
· 🚪 Broken external doors/windows (security risk)
· 🔥 Fire or flood damage

Urgent Repairs (within 5 working days)

· 🚿 Leaking pipes (not flooding)
· 🚽 Faulty toilet (if another is available)
· 💡 Partial power or lighting failure
· 🪜 Broken handrails or steps

Routine Repairs (within 20 working days)

· 🚰 Dripping taps
· 🧱 Loose tiles or flooring
· 🚪 Internal door adjustments
· 🎨 Minor plastering or painting

Step 2: Report the Repair

🗣️ Speak to your support worker

Please include:
Full name and address
Description of the issue
Access availability
l

Step 3: Acknowledge and Scheduling

Once we receive your request:

📅 We’ll log and prioritise your repair
📨 You’ll receive confirmation and timeframe
🕒 Emergency repairs attended within 24 hours

Step 4: Access and Completion

Please ensure someone is home at the agreed time

🆔 Contractors carry ID and wear appropriate clothing
✅ They will:
Respect your home
Clean up after work
Explain what was done

Step 5: Follow-Up and Feedback

We may contact you for feedback

❗ If unresolved, let us know immediately
💬 Your feedback helps us improve!

Out-of-hours emergencies:

🔥 : Emergency Contacts | National Gas, National Gas Emergency Service: 0800 111 999
⚡: National Grid - Contact us Electricity: 0800 6783 105